German-English Bilingual Customer Service Specialist - Hybrid Role in Bali

Are you a fluent German and English speaker looking for an exciting opportunity in a dynamic, international environment? ADDFORCE Human Resources Solutions is seeking a Bilingual Customer Service Specialist to join our team in Bali, Indonesia. This hybrid role offers a unique blend of working remotely and in our office, providing you with the best of both worlds. As a Bilingual Customer Service Specialist, you will be the bridge between our international clients and our team, ensuring seamless communication and exceptional service.

At ADDFORCE Human Resources Solutions, we are committed to fostering a diverse and inclusive workplace. Our company has been a trusted name in the HR solutions industry for over a decade, serving clients across various sectors. We pride ourselves on our innovative approach and dedication to our clients' success. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a meaningful impact.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service in both German and English, ensuring clear and effective communication with international clients.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Assist with the coordination of HR services, including payroll, benefits, and employee relations.
• Use tools like Slack, Zoom, and Microsoft Teams for effective communication and collaboration.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Maintain a high level of confidentiality and adhere to data protection regulations.
• Stay up-to-date with industry trends and best practices in customer service and HR solutions.
• Participate in team meetings and contribute to the development of new service offerings.

🎓 Kualifikasi & Syarat

• Fluent in both German and English, with excellent written and verbal communication skills.
• Proven experience as a Customer Service Specialist or similar role, preferably in an international setting.
• Strong knowledge of HR services and payroll processes.
• Experience with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work well in a team and manage multiple tasks in a fast-paced environment.
• Certification in customer service or HR management is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a hybrid environment, balancing remote and office-based tasks.

🛠️ Keahlian

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