Cashier Team Leader - Retail & Customer Service Leadership Role

Join Mitra10 as a Cashier Team Leader in Batam, Kepulauan Riau, and take the lead in delivering exceptional financial transactions and customer service. This pivotal role ensures smooth cashier operations, petty cash management, and adherence to company SOPs while fostering a culture of excellence in our retail locations.

As a Cashier Team Leader at Mitra10, you will be the backbone of our retail operations. You will daily manage a team of cashiers, train new hires, and ensure that all transactions are processed accurately and efficiently. This role is perfect for those who are passionate about customer service and have a knack for leadership.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of cashiers, ensuring high levels of customer service and operational efficiency.
• Train and develop new hires to ensure they meet company standards and SOPs.
• Monitor and manage petty cash, ensuring accurate and timely financial transactions.
• Ensure compliance with company policies and procedures, including SOPs.
• Handle customer complaints and resolve issues promptly and professionally.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Maintain a clean and organized work environment, adhering to health and safety standards.
• Participate in inventory management and ensure accurate stock levels.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a cashier or retail leadership role.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Proficiency in using POS systems and other retail software.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of financial transactions and petty cash management.
• Familiarity with company SOPs and retail operations.
• High school diploma or equivalent, with additional certifications in retail management or customer service a plus.

🛠️ Keahlian

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