Customer Relationship Management (CRM) Manager

PT Citra Alam Aromindo is seeking a skilled Customer Relationship Management (CRM) Manager to join our team in Tangerang, Banten. In this role, you will be instrumental in enhancing customer satisfaction and loyalty within the Retail & Consumer Products industry. You will work closely with our sales team to ensure seamless customer interactions and drive our business growth.

As a CRM Manager, you will be responsible for implementing and managing our CRM system, Salesforce, to streamline customer data and improve our customer service. You will analyze customer data to identify trends and opportunities, and develop strategies to enhance our customer relationships. This role offers a dynamic and challenging environment where you can leverage your expertise to create exceptional customer experiences.

If you are passionate about customer relationship management and eager to contribute to a company that values innovation and customer satisfaction, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Implement and manage the CRM system, Salesforce, to streamline customer data and improve customer service.
• Analyze customer data to identify trends and opportunities, and develop strategies to enhance customer relationships.
• Collaborate with the sales team to ensure seamless customer interactions and drive business growth.
• Monitor and evaluate the performance of the CRM system to ensure it meets the needs of the business.
• Provide training and support to the sales team on the use of the CRM system.
• Develop and implement customer retention and loyalty programs.
• Conduct regular customer satisfaction surveys and analyze the results to identify areas for improvement.
• Stay up-to-date with industry trends and best practices in customer relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relationship management, preferably in the Retail & Consumer Products industry.
• Proven experience with CRM systems, particularly Salesforce.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in customer relationship management or a related field is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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